Shipping & Returns
We always try our very best to ship items in the most cost effective way. For the Episode Pin programs teh pins will ship in two batch mailings. We ship most items via USPS First Class. Larger orders will be sent via UPS, FedEx or USPS Priority Mail. We will ship to the address you list when ordering.
REFUND/ RETURN POLICY
We always want you to be happy with your purchase and we offer a 30 day return / exchange policy. If you purchased the item from fansets.com or from Fansets, LLC at a convention and need to return the item, please contact us.
Items returned must be in new, re-sellable condition to receive a return credit.
Upon receipt of your returned item(s) it may take 1-2 business days to process your return and issue you a credit. Returns will be credited to the initial form of payment and you will be notified via e-mail when your return has been processed. Credits will usually take 3-4 business days for the returned funds to show in your account.
To return items not purchased from FanSets.com or from a FanSets convention booth, your return will be governed by the return policy of the merchant you purchased the item from. Please process your return directly with the merchant you purchased the item from according to their return policy.
If you ever have questions about shipping please contact us via email or call us.